Seller Agreement

Eligibility & onboarding

You must complete BIGBRANDS' seller onboarding process, including identity verification, business details (where applicable), and banking details, before your store can go live. BIGBRANDS reviews every application and may approve, reject, or request further information at its discretion.

Product listings

You are solely responsible for the accuracy of your product listings — descriptions, pricing, images, stock levels, and condition (including whether an item is new, refurbished, or used). Listings must comply with South African consumer protection law and must not infringe on any third party's intellectual property.

You choose whether each of your products is eligible for return; items marked final sale are excluded from BIGBRANDS' standard Returns & Refunds Policy.

Order fulfilment

Once you receive an order, you're responsible for preparing it promptly and making it available for collection. BIGBRANDS (directly or through its delivery partners) collects orders from you and delivers them to customers — you don't need to arrange your own courier for standard orders.

Maintain accurate stock levels; repeatedly failing to fulfil confirmed orders may affect your account standing.

Returns & refunds

Customer returns are governed by BIGBRANDS' Returns & Refunds Policy and are managed centrally by BIGBRANDS — customers do not contact you directly. Where a return is approved, BIGBRANDS arranges collection from the customer and return to you (or disposal, where agreed). A refunded return is deducted from your payout balance for the corresponding sale.

Commission & payouts

BIGBRANDS charges a commission on each sale, calculated as a percentage of your item's subtotal. The applicable rate — including any category-specific or negotiated rate — is the rate published in your vendor dashboard at the time of sale, and may be updated by BIGBRANDS from time to time with notice.

Your payout for each sale is your item subtotal, less commission and less any refunds attributable to that sale. Payouts are made to the bank account on file for your store.

Account standing

BIGBRANDS may suspend or deactivate a store that repeatedly fails to fulfil orders, sells prohibited or misrepresented goods, or otherwise breaches this agreement. You may also temporarily close your own store at any time — your existing orders, returns, and payouts continue as normal while closed, and reopening makes your listings available for purchase again.

Intellectual property

You retain ownership of your store name, branding, and product content. By listing on BIGBRANDS, you grant BIGBRANDS a licence to display, reproduce, and promote that content across the marketplace (including your storefront, product listings, and BIGBRANDS marketing) for as long as your store is active.

Termination

Either party may end this agreement: you by closing your store permanently and requesting account closure, BIGBRANDS by suspending or deactivating your store for a material breach of this agreement. On termination, any orders already placed must still be fulfilled (or refunded), and any amount owed to you for completed, non-refunded sales will still be paid out.

Liability & indemnity

You are responsible for the safety, legality, and accuracy of the products you list and sell. You agree to indemnify BIGBRANDS against claims arising from your products or your breach of this agreement. To the extent permitted by law, BIGBRANDS' liability to you under this agreement is limited to commissions paid by you to BIGBRANDS in the preceding 3 months.

Disputes & governing law

We'll always try to resolve a disagreement directly first. This agreement is governed by the laws of South Africa, and any dispute not resolved directly is subject to the jurisdiction of the South African courts.

Amendments to this agreement

BIGBRANDS may update this agreement from time to time. Material changes will be communicated to active vendors, and continued use of your store after a change takes effect constitutes acceptance of the updated agreement.

Contact us

Questions about this agreement can be sent to help@bigbrands.co.za or 010 001 2200.